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Reviews
Google
4.3· 2,446
Harold Lloyd
4 months ago
We have been coming to this Urban Air for about 2 years. Our boys LOVE it! We typically stay for 2 hours and they get their energy out during hot summer days and cold winter days.
The good, the kids have fun and most of the attractions are functional. The staff is always very helpful and friendly!
The bad, this Urban Air has unfortunately been neglected a bit.
I can’t remember their wind tower ever working. Been closed for maybe more than 2 years.
They have a cool spiral slide that has been closed off for maybe 6 months.
There is a trampoline basketball court that has had a broken score board for years and is missing one of the hoops.
The food service is fine, but frequently out of items that are on the menu. It does make our trips a little less expensive! 😂
We will continue to come here, just sharing the good and what has needed attention for a very long time. Let’s go Urban Air! Get the attractions back up and running! Let ‘em Play 😎🙏🏻
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It was our first time at this location & I have mixed feelings. 🙃 My kids had a good time & the staff was friendly, but the place was so dirty & understaffed. I thought it was a new location but it’s pretty run down (signs are falling down, there’s missing pieces in the soft play/slide areas, missing hoop in the Air Court, etc.). We went on a Wednesday in the morning & it was not busy at all so I was really surprised at how dirty everything was for just opening (literally trash & spills all over, including jump areas, clumps of dirt/dust/hair on the steps going up to the slides and in the soft play area). We paid $115 (2 “everything tickets”, 1 parent ticket, & 1 toddler ticket). Some of the attractions weren’t open so I feel like the everything tickets should at least be discounted since the kids do not have access to everything. There are 3 different basketball areas and 1 large dodgeball area but only one ball for the entire building. I asked a staff member for a basketball or dodgeballs because my kiddos were interested in playing dodgeball or basketball and she said they only had one ball and it would be in the Air Court. I said, “There’s only one ball that the whole building shares between all the courts?” And she just looked embarrassed and said yes. They need to place more of their staff members around the building to monitor the kids. Many kids were eating on the trampolines, doing flips, or leaving their carpets for the slides in a heap at the end of the slide. The Air Court was occupied by older kids for over an hour so we never got the chance to play with the only ball. I think if staff members were stationed throughout the building it would help keep kids moving and following the rules posted on the walls. I know some of these issues do not fall on the staff members and parents should be monitoring their children & making sure their kids pick up after themselves, but the problem is, many don’t, so in order to keep a cleaner, safer place, there should be staff members to help facilitate. I sure if we would go to this location again or not. 😣
Mariana Mikah
6 months ago
We went in yesterday to celebrate my daughter’s 7th birthday. Parties for us can be a little challenging because she is on the spectrum. I spoke with the manager Samatha. She was so helpful and attentive to our needs. She made our experience an unforgettable one. Given this is our very 1st time celebrating her birthday outside of the house, she had a BLAST! Kids had some Icee’s & shakes. Those all were very tasty. Thank you so much for your hospitality Samantha. We will definitely be returning to your location AND even getting my 2 kids a pass for the summer! See you soon!
Carla Cabrero
a month ago
I went ahead and gave it 5 stars just because of how Camila the manager handle my situation this weekend. I had my daughters birthday party Saturday. I had been to other birthday parties so I knew what was expected of the host. 1-10 i would give my host a 3. At check out i was really honest to Camila. She took care of the situation immediately. Handled it like a true manager. I can also say i have noticed some positive changes since her arrival. We had honestly stopped going for weekend fun time, we just went when we were invited to parties because of how bad everything looked. But now we will keep coming back. Being greeted at the entrance it's a plus for good customer service. Having a person stand there to check people in is way better than having to stand there and wait for someone to come check you in. Overall i did see so many good changes in the employees and the facility. Keep up the work management!
Hugo Graterol
4 months ago
My experience wasn't good; the staff is inattentive. I paid $180 so my family could enjoy the whole place, yet most of the rides were closed—apparently because it had rained and the facility leaks. Personally, I won't be visiting this place again.
