Leading Edge Helicopters

George De Schengen

a month ago

Very disappointing experience with Leading Edge Helicopters in Dallas. My wife and I were really looking forward to this experience, but unfortunately, the customer service left a lot to be desired. From the beginning, the staff came across as cold and nonchalant, and we felt rushed throughout the entire experience. It got to the point where we barely had the opportunity to take the videos and pictures we had hoped to capture for ourselves. For something that is supposed to be a memorable experience, the whole thing felt unnecessarily hurried. What frustrated us the most was the photography situation. A photographer took pictures of us, which we did not request, and afterward we were charged $45 USD for the photos. At no point beforehand was it clearly communicated to us that these pictures would come at an additional cost. Had that been properly explained upfront, we could have decided whether we wanted them. To make matters worse, we were extremely disappointed with the quality of the photos and did not feel they were worth anywhere near what we paid. Another thing that made us uncomfortable was the way tipping was handled. We felt pressured to leave tips as though tipping was mandatory, both at the counter and again with the photographer. Tipping should be voluntary and based on the customer’s satisfaction with the service, not something customers are made to feel obligated to do. Considering we already felt rushed and were unhappy with aspects of the service, this made the experience even more frustrating. Overall, I would describe the experience as average at best. The helicopter experience itself could have been enjoyable, but the poor communication, the way we felt rushed, the unexpected photography charge, and the pressure to tip really took away from it. I strongly suggest that Leading Edge Helicopters improve how their staff communicate with and attend to customers, especially regarding additional charges and tipping expectations. Customers should know exactly what they are agreeing to pay for before being charged, and gratuities should feel optional rather than expected or forced. Unfortunately, based on our experience, my wife and I will not be returning.

Shawn Anderson

4 months ago

We had an amazing Father’s Day adventure! It was such a special experience to spend quality time with my daughter, creating memories we’ll both cherish for years to come. Everything was well organized, the atmosphere was welcoming, and it made the day feel truly unforgettable. I highly recommend this experience to any parent looking to make lasting memories with their kids. Thank you for making our Father’s Day so special!

Zeontae Wilborn

9 months ago

This was awesome, first time in a helicopter. Can’t remember my pilots name but I left a tip for him at the front desk, hope he received it. Took my 8 year old, he said it was awesome and he enjoyed it as well. We have so many photos! If you’ve never been in a helicopter it feels a bit like a rollercoaster, the vehicle leans whenever you are making a turn to go another direction so be sure to hold on the the railing inside for balance. It’s really nice. Smooth flying.

Labrina M

6 months ago

Our pilot was so sweet! Such a good vibe. It was such a fun experience and they truly care about your safety and that you have a good time. I love all of the jokes! Will definitely be going back again!