Hydrous Wake Park

Jonathan D

2 weeks ago

I'm very disappointed with my experience at Hydrous Wake Park and won't return. I flew in for a 4-day trip to Dallas to visit my best friend, and we put the Aqua Park at Hydrous Wake Park on our itinerary for a Saturday. Saw several pictures and videos online and on their website of adults doing it and it looked fun... it was not. We booked an appointment for 10:20am, and thought we were good to go. When arriving, we were greeted to a closed shop, and after knocking on the door- an attendant said they don't open until 12, and the first availability for the Aqua Park is 12:30. They even had appointments for 8:30am on their website- why would you advertise times to book when you are not open? Our appointment was rescheduled, and we came back later that afternoon- and by the time we were done, it felt like the majority of a precious day had been wasted (we only had 4 days together). There were kids running uncontrollably all over the course, which made it hard and uncomfortable to maneuver as adults- and it was just clear it was not the activity for us. We're completely fine with that if it truly is a kid's course- but don't advertise all over social media and on the website photos of adults doing it. It's false advertising. Mixed with the appointment catastrophe and no offer for a refund or an apology, I surely won't be back and warn those looking for an outdoor activity this summer in DFW to not choose the Aqua Park at Hydrous Wake Park.